Return / Cancellation Policy

Thessdrive IKE supporting e-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on your computer screen quickly and easily.

Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.

If you wish to return the product you received because it is defective, incorrect or if you just changed your mind, you can submit a return request easily and quickly through your Driveshop account. With the approval of the return request, we initiate the receipt of the parcel from your place without any additional charge.

To return something you bought at Driveshop, you can fill out the return request, which can be found at your account , in the corresponding order that includes the product you want to return or complete product return form . You can see step by step how to request a return to the article “How do I request a return?”

When you fill out and submit the return form, the Driveshop team will process your request and send you an email with all the information you need to complete the process.

Withdrawal

You have the right to return the products you buy through Driveshop within 14 days from the date of receipt. If the order has been placed by a natural person (without requesting an invoice), then you have the right to exercise the right of withdrawal within 14 calendar days from the delivery of the product, requesting a refund. The process is extremely simple and straightforward. Driveshop assumes all costs of returning and resending the order in case it needs replacement for the first 5 times a year and up to 2 times for each order. For each additional return, we will make the return but with a charge for the return and return of the products.

Note that the right of withdrawal from article 4 § 10 n. 2251/1994 does not apply to all product categories. Read in detail all the exceptions in the section “Restrictions on returns” .

Delivery of incorrect or incomplete product

In case the product we sent you is different from the one you ordered, or if any part or accessory is missing, you can return it by selecting “Wrong product” in the return form.

Products that have been damaged during transport

In case of receipt of a damaged product during transport, you can refuse its receipt to the transport company and contact us by filling out the contact form to immediately compensate or send a new product.

If you find it when you open the package, you can select “Defective Product” on the return form, attach photos of the damage and fill in the comments “Shipping damage” or something similar, to get your money back or replace the product.

Products with a short expiration date

If you received a product (cosmetics, food, parapharmaceuticals) that has a short or expired date, you can return it to us by selecting “Defective Product” in the return form and fill in the comments “Short expiration date” or something similar, to refund your money or replace the product.

In case a product you bought showed a defect, you have the right to return it according to articles 534 et seq. Of the Civil Code.

In order to process the return request as soon as possible, it would be good to photograph the product you want to return. Make sure the photos you upload to the return form clearly show the defect, if it is visible. Describe the problem so that the Driveshop team has a complete picture of the fault. We will process your request and send you an e-mail on its progress and all the necessary information to complete the process.

If a product you purchased belongs to a category that does not allow returns for health reasons and is defective, contact us by filling out the contact form to help you with the steps you should follow.

Legal Guarantee

The legal guarantee consists of the responsibility of the seller if the product, upon delivery to the consumer, is defective or does not meet its characteristics, as described by the seller. The duration of the legal guarantee for new and used products is two (2) years under the conditions of the law.

Because the legal guarantee derives directly from the law, it exists in every case, whether it is mentioned or not by the respective seller.

Commercial Guarantee

Some products are accompanied by a Commercial Warranty which is offered as an option by the seller or manufacturer, and concerns product repair, replacement or refund, according to the terms set by the manufacturer and approved by him “Service centers”. The Commercial Guarantee comes to cover you in addition to the rights you have from the legal guarantee.

For information on the commercial warranty of the product you purchased through Driveshop, you can refer to the product packaging. You can also visit the manufacturer’s website or contact us by filling out the contact form to guide you further.

All returns are received from the store of purchase and go through the technical inspection process to confirm the reason for the return and to determine, in the event of a defect, that the damage is due to a manufacturing error and not due to mishandling. Please note that some products will need to be inspected by a qualified service technician and may take longer to approve a refund or replacement.

Once the process is complete, we will proceed to what you selected in the return form. If you opted for a refund, we will refund the amount you paid for the purchase, to the credit or debit card with which you paid for the order. Your money is released immediately from us, but there may be further delays of up to 10 business days for the banks to clear the amount. The refund to your account may appear either as a counter-transaction, cancellation of your order payment order, or as a deposit from Thessdrive IKE. Please note here that under current law, you may not be refunded the full amount paid if you have used the product more than is necessary to determine its nature, features and function. In case of payment of your order by cash on delivery, you must provide us with the details of your bank account, namely: IBAN account, banking institution, name of the beneficiary (which must be identical to the person who received and paid the order) as well and some proof (eg a photo from the home page of the deposit book or a photo from web banking showing your name) that the specific account belongs to you. If you do not have a bank account in which to appear as the main beneficiary, you will need to upload on the return form a responsible statement, validated by KEP, that you wish to deposit your money in a third party account. Please note here that the cost of cash on delivery, which is 2 euros per shipment, is non-refundable.

If the replacement has been selected, we will ship a new product to your place at our own expense.

If the commercial guarantee provides it, for some product categories it is possible to choose the repair. If you select it in the return form, we will inform you by email about the process.

Time limit for product return

In case of withdrawal or receipt of a wrong product, the return request must be registered within 14 days of receipt of the product. After this period the return can not be accepted.

Products that have shown some damage, can be returned within the time period specified by their legal or commercial guarantee. You will find more details about the warranties in the Defective product section.

To accept your return , you must:

  • The product must be well packed in a durable box. Prefer the original packaging, if you do not have it, choose a packaging that will protect the product from any damage during transport. If the product is already in a box, for example a mobile phone or a pair of shoes, then add a wrapper or bag so that the shipping voucher is not placed on the original box.
  • The return package must include the retail sales receipt or the return – return slip if the purchase was made with an invoice.

In case of withdrawal or return of unused product , you should also take care of:

  • The product must be in its original condition, with all the accessories and the accompanying forms. In particular , the clothes and shoes to be returned must be in their original condition and the special markings have not been removed (eg protective gear, cards, labels).
  • Its packaging should be authentic and in excellent condition. We can not accept returns on products with damaged, incomplete or visible signs of wear packaging.